Gestar Help Desk
Gestar Help Desk allows having an only requirement registration point in the user areas, with the objective to take pediments with a unified criteria , maximizing the quality of the service given.
Gestar Help Desk is the basic tool for the management of IT areas. It is ITIL Compliance and it integrally solves the problems of incident management.
Gestar Help Desk it allows the setting up the following key ITIL areas (quality international standard in areas of technology services)
• Service Level Management
• Incident Management
• Problem Management
• Change Management
• Configuration Management
• Version Management
Additional Characteristics:
• Scalable: Number of users and data volume.
• Extensible: Amount of modeled processes.
• It is integrated with Outlook, Excel and Project
• Data security at the registering level.
• Workflow, terms, formulas and customized roles.